Looking for an Honest, Family-Owned Handyman in the 815? Meet Giddens Property Service
If you live in Rockford, Loves Park, Machesney Park, Cherry Valley or Belvidere, Giddens Property Service is a family-owned handyman company built on one promise: tell homeowners the truth. We're run by Mark and Catherine Giddens, a husband-and-wife team based at 2990 N. Perryville Road in Rockford, and we've built our reputation one honest estimate at a time.
Who is Giddens Property Service?
We're a local, independent business, not a franchise. Every call is answered by people who live in the 815 and care what their neighbors think of them.
Mark Giddens, Owner/Operator – More than 10 years in the trades. Mark answers the phone himself and lives by a simple idea: create a relationship, create a customer for life.
Catherine Giddens, Administrative Director – Catherine handles scheduling, estimates and customer accounts, so you always know where your project stands.
Josiah Smith, Technician – Catherine's brother, part of the crew since spring 2021.
When you hire us, you're hiring a family, and we treat your home the way we'd want ours treated.
What makes a handyman "reliable" and "honest"?
Anyone can claim honesty. Here is what it looks like in practice at Giddens Property Service:
Written estimates before work starts. You get the cost and timeline in writing, free, so there are no surprises on the invoice.
On-time appointments. We show up when we say we will. Customers mention our punctuality again and again.
No surprise upcharges. If we find an unexpected problem mid-job, we stop, explain it and propose a fix before doing any extra work.
We'll tell you when you don't need us. We advise against unnecessary or short-lived fixes. One customer told us our advice saved him over $1,000 in work he didn't need.
Secure handling of your information. Personal details and payments are handled carefully and privately.
Our core values
We run the business on the Golden Rule and four values we hold ourselves to on every job:
Integrity – Do the right thing, even when nobody is watching.
Security – Protect your home, your family and your information.
Accountability – Own every result, good or bad.
Never Wonder – You should never have to wonder when we're coming, what it costs or what we're doing.
What our customers say
Our reviews tell the story better than we can. Joan O. praised our written estimate, punctuality and honesty, and has hired us again. Kathleen G. called our work professional, courteous and honest, and calls Mark her go-to for remodeling. Mike T. highlighted our knowledge, quality work and the money he saved by skipping unnecessary repairs. You can read more reviews on our Google and Facebook pages.
What we do
From small fixes to full remodels, our crew handles drywall, painting, carpentry, doors, windows and trim, flooring, tile, minor plumbing, electrical work, cabinets and countertops, decks and patios, foundation crack repair, garbage disposal installation, and kitchen and bathroom remodeling. See our full list of handyman services.
Where we work
We serve Rockford, Loves Park, Machesney Park, Cherry Valley, Belvidere and surrounding Northern Illinois communities in Winnebago and Boone counties.
Frequently asked questions
Is Giddens Property Service family-owned?
Yes. It's owned and run by husband and wife Mark and Catherine Giddens, with Catherine's brother Josiah on the crew.
Do you offer free estimates?
Yes. Every project starts with a call, a meeting and a free written estimate with costs and a timeline.
What if you find another problem during the job?
We pause, explain what we found and give you an honest recommendation. No extra work happens without your approval.
What area code do you serve?
We're a Rockford company proudly serving the 815, including Loves Park, Machesney Park, Cherry Valley and Belvidere.
Get an honest estimate today
Call Mark at (815) 354-2071, email mark@giddenspropertyservice.com, or request a free estimate online. Giddens Property Service: your Rockford handyman, family-owned and honest from the first call to the final walk-through.
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